If you receive a damaged item in response to your order , please contact us as soon as is possible. After assessing and confirming the extent of damage, we can advise you on how to proceed. Once the damage is confirmed, it will be our foremost effort to repair, replace or refund the item(s) where possible and in a timely manner.
To implement fast processing of your return, please ensure the following:
- The original packaging of the item including the box or satchel is retained for inspection
- The fault or damage is accurately described by you
- Clear photographs of the damage is attached by you
Contact Us to arrange a return or call us directly on 0508 627 743