My ordered item arrived faulty, damaged or is not working as intended
You are requested to return the item to 4Babies for our assessment. After we have confirmed the damage or fault in the item, we will repair the item or replace it free of charge.
You should ensure the following for fast processing of your item:
· That you retain the original packaging, inclusive of the 4Babies box or satchel.
· That you correctly describe the damage or fault in the item
· That you attach clear and precise photographs of the damage
Contact customer service Contact Us or call us directly to 0508 627 743 to arrange for a return.
My item does not work as described after a period of time
In case the items you purchased stops working or become faulty after a period of time, we will help wherever possible to repair or replace your item. We are totally committed to protecting all your rights under the Consumer Guarantees Act and working with our suppliers to help with claims of warranty. You should also note that items that need to be assessed by a third party or require repair can take a matter of several weeks to be processed.
We request you to ensure the following for fast processing of your item:
· That you provide the original packaging (in case you still have it)
· That you describe the damage or fault in detail (this will make sure that our repair agents can reproduce the error or fault)
· That you attach very clear photographs of the damage
· That you provide the serial number for any computer items or electronic goods
· That you provide any passwords required (or remove them) to gain access or to reproduce an error
Contact customer service Contact Us or call us directly to 0508 627 743 to arrange for a return.
I no longer require the item I ordered as I have changed my mind
In case you have changed your mind, you can return the item you ordered as long as you have not opened it, it is still in mint condition and have returned it within 14 days of delivery. The buyer will also have to bear the shipping cost for the return of the item. After we have received the items and our returns team confirms everything to be OK, you will receive an account credit which you can use to purchase a replacement item.
Contact customer service Contact Us or call us directly to 0508 627 743 to arrange for a return.
I received a different item and not the item I ordered
In case the item is unopened and in resellable condition, we will make an endeavour to replace the item or provide you with a full refund of the price. We request you to arrange the return of the item to 4Babies.
Contact customer service Contact Us or call us directly to 0508 627 743 to arrange for a return.