In case the items you purchased stops working or become faulty after a period of time, we will help wherever possible to repair or replace your item. We are totally committed to protecting all your rights under the Consumer Guarantees Act and working with our suppliers to help with claims of warranty. You should also note that items that need to be assessed by a third party or require repair can take a matter of several weeks to be processed.
We request you to ensure the following for fast processing of your item:
- That you provide the original packaging (in case you still have it)
- That you describe the damage or fault in detail (this will make sure that our repair agents can reproduce the error or fault)
- That you attach very clear photographs of the damage
- That you provide the serial number for any computer items or electronic goods
- That you provide any passwords required (or remove them) to gain access or to reproduce an error
Contact customer service via phone 0508 627 743 or Contact Us to arrange for a return.